TAPTAP is a shopping and loyalty application platform for customers using dining services at The Pizza Company Vietnam restaurants.
TAPTAP is used and accepted throughout The Pizza Company Vietnam restaurant system and is managed by VUI Vietnam Trading Co., Ltd.
By participating in the TAPTAP loyalty program, customers confirm that they have read, understood, and agreed to these Terms and Conditions. The program policies are publicly available on the website and may be updated from time to time.
The Pizza Company Vietnam may use information provided by customers and data generated from customers’ use of dining services at The Pizza Company Vietnam restaurants to conduct marketing plans and activities.
All customer-related information and data will be kept confidential and will not be shared with third parties for marketing or other purposes.
In certain circumstances, The Pizza Company Vietnam reserves the right to request TAPTAP account holders to provide additional information and/or present valid identification before redeeming points or receiving offers.
The Pizza Company Vietnam shall not be liable in the following circumstances:
Data-processing systems, software, or signal-transmission systems malfunction, experience errors, are attacked, or are affected by any other objective cause beyond the reasonable control of The Pizza Company Vietnam.
An account is misused, stolen, lost, or compromised, and the account holder fails to promptly notify The Pizza Company Vietnam.
The Pizza Company Vietnam reserves the right to refuse, cancel, reclaim, or withdraw any offers or points that have been or will be credited to an account under promotional programs without prior notice in the following circumstances:
Points have been credited incorrectly or are considered invalid under the program regulations.
The account holder violates the program regulations or promotional policies announced by The Pizza Company Vietnam from time to time.
A force majeure event occurs as prescribed by applicable law.
TAPTAP account holders have the right to access and review their personal information and accumulated points through the TAPTAP By VUI Vietnam application, which is owned and operated by VUI Vietnam Trading Co., Ltd.
If an account holder’s contact information, including their phone number or email address, changes from the information originally registered, the account holder is responsible for contacting TAPTAP Customer Service to update the information:
Hotline: 1900 88 88 84
Call charge: VND 1,000 per minute
Email: info@taptap.com.vn
For further information about earning and redeeming points through the TAPTAP application, customers may visit www.taptap.com.vn.
VUI Points are reward points earned from purchases of goods and services at stores participating in the TAPTAP program.
When purchasing goods or services at a participating store, customers should select “Earn VUI” in the TAPTAP application and present the corresponding screen to the store employee before making payment.
Accumulated VUI Points are rounded down to the nearest whole number. For example, an amount from 1.1 VUI to 1.9 VUI will be rounded down to 1 VUI.
For example, at a participating store offering a 10% point-earning rate:
A transaction worth VND 16,000 earns 1 VUI Point.
A transaction worth VND 20,000 earns 2 VUI Points.
All VUI Points earned within the same calendar year will expire at the end of June of the following year.
For example:
VUI Points earned on December 31, 2022, expired on June 30, 2023.
VUI Points earned on January 1, 2022, expired on June 30, 2023.
Customers may not receive VUI Points in the following circumstances:
The transaction is invalid.
The transaction value is below the required minimum amount.
Customers should verify that the transaction is eligible and check the VUI earning rate and conditions applicable to the relevant campaign.
Customers may take the following steps:
Confirm that the TAPTAP application was presented to the store employee before payment.
Close and reopen the application.
Check the Internet connection.
Wait approximately 5 to 10 minutes for the points to be updated.
Customers can redeem VUI Points for offers by following these steps:
Go to the “Offers” section.
Select the voucher you wish to redeem.
Select “Redeem VUI”.
Select “Yes” to confirm and add the offer to your account.
A voucher may not be accepted at a store for one of the following reasons:
The voucher is valid, but it is being used at the wrong brand.
The brand is correct, but the voucher is being used at an ineligible store.
The barcode scanner is experiencing a technical issue.
Customers should close and reopen the application before trying to use the offer again.
Customers should ensure that their current VUI Point balance is sufficient to redeem the selected offer.
For brands with nationwide store networks, customers can earn VUI Points at participating stores throughout the country.
The locations where an offer may be used are specified in the “Terms and Conditions” section of each individual offer.
TAPTAP currently does not support earning VUI Points or using offers for online orders.
TAPTAP currently does not support transferring or gifting offers to another person.
If the OTP has not been received, customers should check the following:
The entered phone number is correct.
The phone number is an active Vietnamese mobile number.
Uninstall and reinstall the application, and then try logging in again.
Go to the “Offers” section and select “My Offers”.
Redeemed offers are categorized under the following statuses:
Valid
Used
Expired
Customers may log in to the same TAPTAP account on multiple devices.
To minimize security risks, customers should contact the TAPTAP support team to temporarily lock the account and sign it out of all connected devices.
Depending on the products and policies of each participating merchant, bank-transfer payments may be eligible for earning VUI Points.
Customers who wish to place an order, reserve a table, or obtain further information about other promotional programs offered by brands associated with TAPTAP should contact the relevant brand directly through its telephone number or official website.
Brand contact information may also be found in the “Brands” section or below each offer in the TAPTAP application.
If a customer’s issue remains unresolved, please contact TAPTAP Customer Service:
Hotline: 1900 88 88 84
Call charge: VND 1,000 per minute
Email: info@taptap.com.vn
