The Pizza Company Vietnam serves customers through a network of nearly 80 restaurants across 22 provinces and cities. Delivery is available within a maximum radius of 4 km from the nearest restaurant.
A fixed delivery fee of VND 25,000 per order applies to the final order value after discounts and promotional offers have been applied.
This policy applies to delivery addresses located within a 4 km radius of the restaurant.
Operating hours: from 10:00 AM to 10:00 PM daily.
Estimated delivery time: between 30 and 45 minutes after the order has been successfully recorded by the system.
All orders must be delivered no later than 10:00 PM on the same day.
Customers must complete their orders on https://tpc-beta.qsrvietnam.com/ to receive an order number and confirmation that the order has been successfully placed.
The system will automatically record the order and forward its details to the designated restaurant for processing.
A customer service representative may contact the customer to reconfirm the order in the following circumstances:
A system error occurs while the order is being recorded.
The order value is VND 2,000,000 or more.
Once the order has been confirmed, a delivery staff member from the nearest restaurant will deliver the order to the customer’s address.
The order may include accompanying items such as sauces, spoons, forks, napkins, and other utensils, depending on the products ordered.
Customers must complete their orders on www.thepizzacompany.vn to receive an order number and confirmation that the order has been successfully placed.
Orders are generally ready for pickup approximately 20 minutes after confirmation.
For orders valued at VND 2,000,000 or more, preparation time will begin after the customer receives a confirmation call from The Pizza Company Vietnam.
Customers may change their pickup time within the same day, provided that the restaurant is notified at least one hour before the originally scheduled pickup time.
Pickup hours are from 10:00 AM to 9:30 PM daily.
Customers are requested to inspect all products when collecting their orders.
If any product is defective, incomplete, or otherwise unsatisfactory, customers should retain the receipt so that the restaurant can inspect the order and provide assistance.
Any dispute arising between The Pizza Company Vietnam and a customer shall be resolved in a cooperative manner, with respect for the rights and interests of both parties and on the basis of equality.
The Pizza Company Vietnam provides customers with multiple payment methods when placing orders through https://tpc-beta.qsrvietnam.com/.
Customers may pay in cash upon receiving the order and verify the order details against the receipt.
For orders with an actual payable value of VND 1,000,000 or more, payment must be made online using one of the following methods:
Electronic wallet.
Credit card.
Debit card.
ATM card through the Sacombank payment gateway.
Customers may change their payment method from cash to another payment method available at the restaurant.
Customers may use an electronic wallet to pay for their orders online.
If an order is cancelled after payment has been successfully completed, the transaction amount will be refunded within 3 working days.
Customers may pay using a credit card, debit card, or ATM card through the Sacombank payment gateway.
If an order is cancelled after payment has been successfully completed, the transaction amount will be refunded within 10 working days or within the refund period prescribed by the card-issuing bank.
After receiving an order confirmation, customers who wish to cancel their orders should follow the instructions below.
Customers must contact the selected restaurant directly or call the Hotline at 1900 6066 to request immediate cancellation.
The restaurant staff will check the order status and cancel the order if preparation has not yet started.
Cancellation requests must be submitted within the following timeframes:
Orders valued at less than VND 1,000,000: at least 30 minutes before the scheduled delivery time.
Orders valued at VND 1,000,000 or more: at least 60 minutes before the scheduled delivery time.
Customers must contact the selected restaurant directly or call the Hotline at 1900 6066 to request cancellation.
The restaurant staff will check the order status and cancel the order if preparation has not yet started.
Customers must contact the selected restaurant directly or call the Hotline at 1900 6066 to request immediate cancellation.
The restaurant staff will check the order status and cancel the order if preparation has not yet started.
Cancellation requests must be submitted within the following timeframes:
Orders valued at less than VND 1,000,000: at least 30 minutes before the scheduled pickup time.
Orders valued at VND 1,000,000 or more: at least 60 minutes before the scheduled pickup time.
Customers must contact the selected restaurant directly or call the Hotline at 1900 6066 to request cancellation.
The restaurant staff will check the order status and cancel the order if preparation has not yet started.
The fastest and most effective way to cancel an order is to contact the restaurant selected to process the order directly.
If the customer has already paid online through an electronic wallet, including MoMo, or by card through the Sacombank payment gateway, the transaction amount will be refunded in accordance with The Pizza Company Vietnam’s Payment Policy.
